Privacy Policy

This policy explains how LWD Africa handles the personal information you share when you enquire or buy a vehicle.

Who we are

LWD Africa is an independent vehicle sales, export and freight service. We work worldwide from our postal contact address, at Floor 7, 2 Television Centre, 101 Wood Lane, London W12 7FA, United Kingdom. We are the data controller for personal information processed through this website and our enquiry channels, and you can reach us about any of it by post at Floor 7, 2 Television Centre, 101 Wood Lane, London W12 7FA, United Kingdom, or by phone and WhatsApp on +44 7568 765929.

What data we handle

Our car quote form saves your name, WhatsApp number and car wanted. The sourcing request form saves the make, model, year, USD budget and destination port. These requests are stored in our secure cloud database so we can handle your enquiry. When branded email is configured, we send the request details to our team by email. Saving a form does not send a WhatsApp message or take payment.

When you use checkout, we collect the contact, vehicle requirement, destination and delivery details you provide, together with your payment choice and order record. Orders are stored in our secure cloud database. When you contact us on WhatsApp, by phone or in writing, we also receive the details you choose to share so we can respond and fulfil your order.

The site itself collects only limited, anonymous analytics, and only if you consent to analytics cookies via our cookie banner. See our Cookie Policy for details.

Approximate country and display currency

So that guide figures and shipping estimates can be shown in a familiar currency, our hosting provider (Cloudflare) derives an approximate country from your IP address at the network edge and passes that country code to this site. We use it for one purpose only: choosing whether to display figures in US dollars or euros. US dollars are used for UK and unknown locations. The application receives and uses that derived country signal; it does not receive, store or log your raw IP address, and the country is not written to our database or attached to your order. We cannot speak for what our hosting and network providers log for their own security and operational purposes. That is covered by their own notices.

You can override the result at any time using the currency control in the site header. Your choice is stored in your browser only and always takes priority over the automatic selection. The underlying order remains recorded in pounds sterling. Supported payment methods charge the displayed currency; USDT is charged in US dollars.

How we use it

We use your information to respond to your enquiry, prepare a landed-cost quote, arrange purchase, inspection, shipping, insurance, customs clearance and inland delivery, keep you updated on the status of your order, and improve how the site works.

Legal bases (UK GDPR)

We rely on consent for optional analytics cookies, steps taken prior to entering a contract for handling your enquiry and preparing quotes, performance of a contract once you engage us to supply and export a vehicle, legitimate interests for running and securing our business, and legal obligation for records we must keep by law.

Who we share it with

We only share personal data with service providers needed to process or fulfil your order. If card payment through Revolut Merchant is configured and you select it, Revolut (Revolut Ltd) receives your email address, order reference and the amount to take the payment. If card payment through Stripe is configured and you select it, Stripe receives the information needed to host and process that payment. If crypto payment is configured and you select it, we generate a payment request for native USDC on the Solana network and check the public Solana blockchain for a matching transfer. That check sends no personal data: it looks up a random per-order reference key, our own receiving address and the amount. Your wallet address and the transaction are public information on that blockchain, recorded by the network rather than by us, and we keep only the transaction identifier and the amounts as evidence of payment against your order. Where the dormant CoinGate route is used instead, CoinGate receives the information needed to host and process that payment. No provider receives checkout payment data merely because you visit the site or choose another route. We may also share necessary details with shipping, insurance, customs and clearance providers after arrangements are agreed, and with our analytics provider if you consent to analytics cookies. When you message us on WhatsApp, that conversation passes through Meta's WhatsApp service under its own terms and privacy policy. We never sell your personal data.

International transfers

Messaging us via WhatsApp or Meta services may involve transfers of your data outside the United Kingdom under the safeguards those providers put in place. Shipping and customs also involve sharing information with parties in your destination country so your vehicle can be cleared and delivered.

Retention

We keep personal information only for as long as needed to handle your enquiry, deliver your order and meet any legal, tax or accounting obligations, after which it is deleted or anonymised.

Your rights

Under UK GDPR you have the right to access the personal data we hold about you, ask us to correct or erase it, restrict or object to how we use it, and (where applicable) receive it in a portable format. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

How to make a data protection request

If you are not satisfied with our response you can complain to the Information Commissioner's Office at ico.org.uk, though we would rather you came to us first so we can put it right.